Widely accepted and well-proven in the hyper competitive world of tech and retail companies, CX encompasses all aspects of a customer’s journey, across different interactions, touch points, and time.
The modern patient, plan member, and health consumer values a holistic, empathetic, and personalized experience. This requires organizations to create and manage a highly-valued integrated experience through an intricate web of digital, clinical, administrative, and financial transactions.
Scaled and well-executed customer experience (CX) allows organizations to extend the power of their brand promise to actions and communication that creates memorable moments. And memorable moments are the human-fueled building blocks for experiences that influence feelings, perceptions, trust, and loyalty—from individuals, families, and communities.
CDG is a leader in delivering retail-strength CX through its customized strategies and programs. We’ve helped many Tier 1 retail clients, including Microsoft, Lexus, Mercedes-Benz, and Panda Express.
In 2023, CDG’s innovative CX strategies and powerful programs helped a Fortune 500 Company reach their best-ever net promoter score (NPS), gain the #1 ranking from JD Power & Associates for customer experience, as well as receiving the top award from S&P Mobility for Highest Overall Loyalty to Dealer—reflecting trust level and return purchasers.
Integrating retail-strength CX into healthcare will drive new levels of patient and consumer engagement, trust, and loyalty.
